CT Sweetwater

    Privacy Policy

    Last updated: September 15, 2026

    1. Introduction

    CT Sweetwater ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit ctsweetwater.com or use our music player, fan account, and digital store (the "Service"). By using the Service, you agree to the practices described here.

    2. Information We Collect

    We collect information you provide directly, such as your email address when you create a fan account, sign up for the Inner Circle list, or complete a purchase. We also automatically collect limited technical data, including your IP address, browser type, device information, and usage statistics (such as which tracks you play and whether a play was a preview or a full, unlocked track).

    3. How We Use Your Information

    • To create and manage your fan account and authenticate you.
    • To grant access to purchased tracks, albums, and digital content tied to your account.
    • To process transactions and deliver order confirmations.
    • To send you updates, exclusive content, and early access offers if you join the Inner Circle list.
    • To analyze listening trends and improve the Service and your experience.

    4. Purchases & Refunds

    All sales are final. We do not offer refunds, exchanges, or credits for digital music, album purchases, merchandise, or any other products sold through the Service. Once a track, album, or item is purchased and access is granted to your account, the transaction cannot be reversed. By completing a purchase, you acknowledge and accept this no-refund policy. If you experience a technical issue accessing content you have paid for, please contact mgmt@ctsweetwater.com and we will help restore your access.

    5. Data Sharing & Third Parties

    We do not sell your personal information. We may share limited data with trusted service providers who help us operate the Service — such as payment processors, email delivery, and analytics — under strict confidentiality agreements. We may also disclose information when required by law or to protect our rights.

    6. Data Security

    We use reasonable administrative, technical, and physical safeguards to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

    7. Your Rights

    You may request access to, correction of, or deletion of your personal data at any time. You can also unsubscribe from the Inner Circle list using the link in any email we send. To exercise any of these rights, contact mgmt@ctsweetwater.com.

    8. Children's Privacy

    The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with data, please contact us and we will delete it.

    9. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

    10. Contact Us

    If you have questions about this Privacy Policy, contact us at mgmt@ctsweetwater.com.